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Web Hosting Frequently Asked Questions

If you can't find what you are looking for, examine our comprehensive FAQ section, which covers questions asked by actual clients and provides practical solutions. We regularly update our FAQ section with new entries in order to embrace all the innovations and new additions to our web hosting platform.

Web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible via the World Wide Web.

It is an online service which allows companies and individuals to make websites of their own accessible on the World Wide Web. The websites are hosted on servers whose storage space is provided by web hosting companies. The servers themselves are typically located in a data center.
The WWW stands for World Wide Web and is made up of millions of web pages located on servers all over the world. Each page has an address called a URL and contains clickable links that take the visitors to other web pages.
A URL, which stands for "Uniform Resource Locator", designates the address of any given resource on the Internet.

It is an address that identifies a specific web page or file on the Internet, usually consisting of the protocol, as HTTP, followed by the domain name.
A domain name is a unique name that identifies a website, a person’s name or a country on the internet. In other words, whenever you access the internet and visit a website, say;, the domain name will appear in the “address bar” of the web browser, which is EagleProWeb.

Every domain name is actually pointing to an IP (Internet Protocol) address, which is a series of numbers. Because most people can’t remember 10 digits in perfect order, domain names serve as easily remembered alias for visitors.
Getting a domain name involves registering the name you want with an organization called ICANN through a domain name registrar like

For example, if you choose a name, say "", you will have to go to a registrar, pay a yearly registration fee that may cost you around US$10 to US$39 or more, depending on the type of contract or popularity of the domain name you are looking for.

You see, nowadays, with the growing number of websites on the Internet, it is becoming harder and harder to find a suitable domain name to register - especially if it is short, simple, to the point, and easy to remember.

That is why, if you come across such a domain name that is suitable for your business or personal website, it is recommended that you register it right away, even if your website is not ready yet.

Placed below is our domain search form. This form will help you find an available domain name for you to register. In the section that is titled My Domain Names, you should input the domain name that you would like to register (what you enter will replace the predefined text

After that, you must click on the Search button. That will execute a search based on the parameters that you have provided and you will be forwarded to the next page to see the results.

If a domain name is available for registration, you will see a Register checkbox next to it. If you are trying to register a domain name, yet only a transfer option appears, this simply means that someone else already owns the domain name and it is not available for registration.

A domain name transfer involves a domain name that you’ve already registered with another company but wish to transfer over to us. There are four general requirements for a successful transfer of a domain name:
  1. The domain name must be at least 60 days old - should not be registered less than 60 days ago
  2. The domain name must be unlocked for transfer (For more information, please refer to Locking/Unlocking domain names)
  3. The domain's EPP transfer authorization key must be provided - it could be acquired from the domain name’s current registrar (For more information, please refer to EPP (authorization code))
  4. The transfer verification e-mail must be responded to - this e-mail is sent within 24 hours after the domain transfer is initiated to the Administrative Contact e-mail address specified in the WHOIS record of the domain name.
Once the domain transfer is confirmed by following the instructions in the transfer verification e-mail, the transfer procedure becomes fully automated and may take 3-5 business days to complete.
The most convenient way to transfer your website's files to your new web hosting account is via FTP. You should connect to your hosting account and download the files locally to your computer.

Then you have to upload them to your new hosting account's main folder (usually public_html, www or httpdocs) if your hosting company is still using the old cPanel Control Panel that most web hosting companies are still using.

But if your new hosting Company is using the modern CPanel like Hepsia CPanel, your files would be uploaded to your domain directory, say

And if you choose to migrate your site over to us (, the website migration service is offered free of charge and involves moving all your web files, databases, and emails from your present hosting provider to your brand new web hosting account with us.

We will also update all the configuration settings necessary for your websites to be completely operational on our state-of-the-art cloud web hosting platform.
We’ll require the name of the website that you’d like us to move. We will also require login credentials to your old hosting account so that we can get the files associated with your website.
We strive to implement all website migrations as fast as possible. Yet, we don’t have a fixed time frame for website migrations.

There are several things that you need to consider – the very size of your site and the workload of our website migration staff, etc.

We constantly try to accomplish each migration within 48 hours. With smaller sites, our staff usually manages to finish in under 24 hours.
While we move your website, it will be available both in your hosting account with us and in your account with your old hosting provider.

When the transfer is done, we will make certain that everything is working properly and that the integrity of your web content is not affected prior to telling you that the transfer is complete.

After that, we’ll tell you how to point the domain over to your hosting account with us and how to change your DNS records.
User privacy is indeed one of our prime responsibilities – that is why, both our payment page and our CP login page are secured with enterprise-class digital certificates.

We employ security measures, which include, but are not limited to: physical, digital and managerial methods to safeguard the information that we assemble on the World Wide Web.

And we also have a very detailed and rigid Privacy Policy, which describes the types of information that we gather.
We can migrate your website from any hosting provider or any Linux–based hosting platform, given that we can gain access to the Control Panel and there is FTP access available.

The only websites that we are unable to migrate are those based on closed–source software apps such as; Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.
Bandwidth is the amount of data that is accessed while viewing a website. Every time a user views a website, data is transferred, and the measurement of that transfer is bandwidth.

In general, images, audio files, and video files are higher in bandwidth than text. That means that if you have a more burdensome website in terms of bandwidth – if you have lots of video or streaming audio, for example – you have a higher bandwidth requirement than someone with a simple text-only website or someone with only a few low-resolution images. Some web hosts offer unlimited bandwidth, and someplace a cap on it.
Disk space refers to the total space available for a user to store files on at any time. Files may be any type - HTML, images, videos – and at any single given time, the total file size may not exceed the disk space.

Your email account’s storage is also counted in disk space, so if you have large files that will sit in the account, that will boost your disk space needs. Remember that although you might not need much space now, you want wiggle room to expand and grow in the future, without switching hosts.
SMTP (Simple Mail Transfer Protocol) is the principal protocol used for the purpose of sending electronic mail across the Internet. You can use the shared SMTP, or, in case it is blocked by your Internet Service Provider (ISP), you can ask them to provide you with their SMTP server.
An IP Address (Internet Protocol Address) represents a numeric address, which contains four parts separated by dots of the following kind: Every machine connected to the Internet possesses a unique IP number. Your hosting plan comes with shared IP addresses (each belonging to the server DNS). You can request a dedicated IP address if you need one (for an e-commerce solution that requires installation of SSL, for example). Use the Add Services link in the Upgrade section of the web hosting control panel to order an IP address upgrade.
A link is a connection between text or pictures located on a given web page and another web page. In a typical web page, text links are shown in a different colour and/or are underlined. When you click on a link located on a certain web page, it immediately takes you to another web page specified by that link.
You can find out how many people visited your site through a number of different resources already installed in our Hepsia Control Panel or by third-party resources, such as Google Analytics.
HTTP (HyperText Transfer Protocol) is a method for moving hypertext files across the Internet, and involves a web browser and a web server. HTTP is the most essential protocol used on the Internet.
This is an abbreviation for Secure Sockets Layer. This is a common protocol used to communicate information securely online. This protocol provides a safe path that runs between two Internet-connected machines or two machines on the same internal network.

It is an extremely handy tool used by web browsers who need to connect securely to a web server, given the wild insecurity inherent in the Internet. SSL usually operates and sets up a secure session with little or no interaction from the person actually visiting the web site.

You may notice the browser displaying a padlock or the address showing a padlock and a green bar – those are the hallmarks of SSL doing its magic.
HTML (HyperText Markup Language) is a programming language used for the purpose of creating web pages. HTML files are designed so as to be viewed using a web browser such as Microsoft Internet Explorer, Mozilla Firefox, Opera, Netscape Communicator, etc.
Cookies store information about the visitors to a given website - this data (username, password, which parts of the site were visited, etc.) is updated with every next visit. Cookies must be allowed in order to have the hosting account login page and the web hosting control panel work properly. You should lower the security settings of your browser to the medium level to avoid any problems.
Yes, you can. They can be embedded into an HTML document and make a connection to the computer from which they have been sent. However, you cannot use JSP (Java Server Page) because this is a server-side technology that we do not support.

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